Terms and Conditions

These terms and conditions govern your access to and use of the Planet 7 Casino website, player account, games, promotions, and related services. By registering an account, accessing the platform, or using any part of our services, you agree to be bound by the conditions set out on this page.

This page is designed to set clear expectations for both the casino and its players. It covers the main rules, rights, and responsibilities that apply when you use Planet 7 Casino. Please read it carefully before you start playing.

If you do not agree with any part of these terms, you should not use the platform.

Who Can Use Planet 7 Casino

Planet 7 Casino is intended for adults only. To register and play, you must meet the minimum legal gambling age required in your jurisdiction. In most cases, that means you must be at least 18 years old, though the legal age may be higher depending on where you live.

It is your responsibility to confirm that online gambling is lawful in your location before you register or play. The casino does not accept players from jurisdictions where online gambling is prohibited. Access to the platform, its games, and its services may be restricted or unavailable in certain countries or regions, and that restriction may apply at any time.

Minors are strictly prohibited from using this platform in any capacity.

Creating Your Account

When you register with Planet 7 Casino, you are required to provide accurate, complete, and up-to-date personal information. This includes your full legal name, date of birth, address, and contact details. Providing false or misleading information is a violation of these account rules and may result in account closure.

Each player is permitted to hold only one account. Creating duplicate accounts, whether under the same name or different details, is not allowed and may result in the cancellation of bonuses and the suspension of all associated accounts.

Your account must be registered in your own name. Accounts may not be opened on behalf of another person, and you may not register using someone else's identity or payment details.

Verifying Your Identity

Planet 7 Casino may request documentation or other information to verify your identity, age, address, or payment method ownership at any time. This process is standard practice for licensed online casino platforms and is intended to protect both the player and the operator.

You may be asked to submit items such as a government-issued photo ID, proof of address, or documentation related to your chosen payment method. Verification may be required before a withdrawal is processed, when a large transaction is flagged for review, or at any point the casino reasonably deems it necessary.

Failure to provide the requested documents within a reasonable timeframe may result in delayed transactions or account restrictions.

Keeping Your Account Secure

You are fully responsible for maintaining the confidentiality of your login credentials, including your username and password. Any activity that takes place through your account is considered your responsibility, whether or not you personally authorized it.

Your account is strictly personal. It may not be shared with, transferred to, or used by any other person. You may not sell, assign, or otherwise transfer your account or any balance associated with it. If you believe your account has been accessed without your authorization, you should contact the support team immediately.

Deposits, Withdrawals, and Account Balances

Planet 7 Casino supports a range of payment methods, including Visa, Mastercard, American Express, Discover, Bitcoin, Ethereum, Litecoin, Dogecoin, Ripple, Tether, Neteller, and Bank Wire Transfer. The availability of specific methods may vary depending on your location and account status.

Deposits are generally credited promptly, though processing times may vary depending on the method used. Withdrawals are subject to review before approval. The casino reserves the right to carry out reasonable checks before releasing funds, including identity verification and transaction review.

Minimum and maximum transaction limits apply and may differ by payment method. Currency options include United States dollars and several major cryptocurrencies. The casino is not responsible for delays caused by third-party payment processors or banking institutions.

Bonuses, Free Spins, and Promotional Offers

Planet 7 Casino offers a range of bonuses and promotions, including welcome packages, no deposit bonuses, free spins, and recurring deposit offers. Each promotion comes with its own set of specific conditions that apply in addition to the general platform rules on this page.

Before claiming any bonus, you should review the specific terms attached to that offer. Key things to look out for include eligibility requirements, wagering requirements, time limits, game restrictions, and any limits on maximum cashout amounts.

As a general guide, here is how some of the platform's bonus rules work:

• Wagering requirements are calculated on the combined deposit and bonus amount for most deposit match offers.
• Slots, keno, and scratch cards contribute 100% toward meeting wagering requirements. Table games and video poker contribute 50%. Certain games including baccarat, craps, roulette, and sic bo contribute 0%.
• No deposit bonuses such as the $25 free chip (code: 25FREECHIP) carry a 30x wagering requirement and a maximum cashout of $100.
• The maximum bet allowed during bonus play is $10 per spin.
• Bonus funds are non-withdrawable until all applicable wagering requirements have been met.
• Some bonuses carry no wagering requirements and no cashout cap, such as the 175% no rules bonus available with code MADWEEKEND on a minimum $30 deposit.
• Certain games, including Banana Jones and Fish Catch, are not eligible for play while bonus funds are active.

Bonuses are applied manually via code entry at the cashier. Players should always enter the relevant bonus code before or at the time of deposit, as retroactive application may not be possible.

The casino reserves the right to modify, suspend, or withdraw any promotion at any time. Promotional offers may also be subject to country restrictions, and not all offers will be available to players in every location.

Game Access and Platform Availability

Planet 7 Casino uses software developed by Real Time Gaming to power its game library. The platform aims to provide consistent access to its games and services, but availability may be affected by your location, the device you are using, scheduled maintenance, software updates, or unexpected technical issues.

Some games, features, or promotions may be added, modified, removed, or temporarily suspended without prior notice. The casino does not guarantee that any specific game, tool, or feature will be available at all times or in all regions.

Fair Play and What Is Not Permitted

All players are expected to use the platform honestly and in good faith. The following conduct is prohibited:

• Using the platform for any unlawful purpose
• Providing false registration details or impersonating another person
• Opening more than one account or assisting others in doing so
• Engaging in fraud, collusion, chargeback abuse, or any form of bonus abuse
• Attempting to manipulate games, systems, software, or promotional mechanics
• Using bots, automated scripts, or any unauthorized software to interact with the platform
• Allowing another person to access or operate your account

Any attempt to exploit the platform, its promotions, or its systems in a way that is clearly outside the spirit of fair play will be treated as a breach of these service terms.

When the Casino May Restrict or Close an Account

Planet 7 Casino reserves the right to limit, suspend, or close a player account, withhold bonuses, freeze pending transactions for review, or refuse service where it has reasonable grounds to believe that:

• Platform rules or account conditions have been violated
• Identity verification has not been completed or documentation provided is insufficient
• Fraudulent, deceptive, or abusive activity has taken place or is suspected
• The player is located in a restricted jurisdiction

Where possible, the casino will act proportionately and give players the opportunity to address concerns through the support team. However, in cases of serious or clear misuse, the casino may act immediately without prior notice.

Errors and Technical Malfunctions

From time to time, technical issues may occur. These can include display errors, incorrect balance readings, game malfunctions, interrupted sessions, or mistakes in how a bonus is applied. While the casino works to maintain a reliable platform, these situations can arise.

The operator reserves the right to correct obvious errors in a fair and reasonable way. This may include voiding transactions, adjusting balances, or reversing outcomes that resulted from a clear malfunction or system mistake. No player is entitled to benefit from an error, and the casino is not obligated to honor results or payouts that occurred as a result of a technical fault.

Responsible Gaming

Gambling at Planet 7 Casino should be treated as a form of entertainment. It is not a reliable way to generate income, and no outcome can ever be guaranteed. If you feel that your gambling habits are becoming a concern, you are encouraged to make use of responsible gaming tools that may be available through your account settings or by contacting support.

These tools may include deposit limits, cooling-off periods, and self-exclusion options. Players are encouraged to set boundaries that reflect their personal situation and to seek help from independent support organizations if needed.

Intellectual Property

All content on the Planet 7 Casino website, including its design, branding, text, graphics, software elements, and original materials, is the property of the operator or its licensed providers. You may not copy, reproduce, republish, distribute, or commercially exploit any part of the site's content without prior written permission.

Unauthorized use of the casino's intellectual property is a violation of these conditions of use and may result in legal action.

Third-Party Services and Providers

Some of the games, payment tools, and technical services available through Planet 7 Casino are provided by third-party companies. These providers operate under their own terms and are subject to their own availability and operational limitations.

The casino does not control third-party providers and is not responsible for interruptions, errors, or limitations that originate on their end. Where a third-party service is unavailable, the casino will work to restore access as quickly as reasonably possible.

Limitation of Liability

Planet 7 Casino is not liable for losses or damages that result from circumstances including but not limited to technical interruptions, user error, unsupported devices, third-party failures, force majeure events, or misuse of the service. The casino's liability in any situation is limited to the extent permitted by applicable law.

This does not affect any rights you may have under applicable consumer protection laws in your jurisdiction.

No Guarantees on Availability

The Planet 7 Casino website, games, and services are provided on an "as is" and "as available" basis. The casino makes no guarantee of uninterrupted access, constant availability, or error-free operation. Maintenance windows, technical updates, and unforeseen issues may affect your ability to access the platform at any given time.

Updates to These Terms

Planet 7 Casino may update these terms from time to time. When changes are made, the revised version will be published on this page with an updated effective date. It is your responsibility to review these terms periodically. Continued use of the platform after an update has been posted constitutes your acceptance of the revised conditions.

Related Policies and Pages

These terms should be read alongside other relevant pages on the Planet 7 Casino website, including the Privacy Policy, Responsible Gaming page, Bonus Terms, AML/KYC Policy, and Cookie Policy. Each of these pages provides additional detail on specific aspects of how the platform operates and how player information is handled.

Getting in Touch

If you have any questions about these terms or how they apply to your account, you can reach the Planet 7 Casino support team through the following channels:

• Live Chat: Available directly through the casino website
• Email: help@planet7casino.com
• Phone (United States and Canada, toll-free): 1-888-402-2065
• Phone (International): 1-888-402-2065

The support team is available to help clarify any aspect of the platform rules or your account conditions.

These terms exist to create a clear and fair framework for everyone who uses Planet 7 Casino. They are not intended to be restrictive or adversarial - they are here to make sure that both players and the casino understand what to expect from each other. By continuing to use the platform, you confirm that you have read, understood, and agreed to the conditions set out on this page.